Oncall/Rostering Coordinator

Benefits:

• More $$$ in your bank account with Salary Packaging options
• Annual Leave (5 weeks) 
• Rewarding career pathways with opportunities for further growth
• Strong focus on employee health & wellbeing with assistance programs available
• Bring your dog to work! 

Kirinari Community Services have a fantastic opportunity for a Oncall/Rostering Coordinator to secure employment with a well-recognised, rapidly expanding and essential support service in our Lavington head office. 

Kirinari is a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1300 staff in various regions across VIC, NSW and TAS. Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support. 

Key Responsibilities: 

The Oncall/Rostering Coordinator will support our frontline workers as the first point of contact outside normal business hours for emergencies, unplanned leave and general assistance. 

• Assisting frontline staff with after-hours and emergency situations by providing logical and calculated decisions to ensure customer and staff safety 
• Follow the escalation procedures as required 
• Provide accurate information for reporting on calls, incidents and customer updates 
• Assist employees with unplanned leave outside of normal business hours and fill the shifts with current staff 
• Assist our rostering team with timekeeping, shift fill and maintaining effective rosters in line with our Enterprise Agreements 
• Recognise patterns of absence in staff rosters and esclate any concers for review.
• Assist the rostering team with inbox maintenance and other duties as required 

The hours for this role are generally 2pm-10pm and 4pm-12am that may be scheduled across a variety of days, including weekends. From time to time, there may also be a need for availability outside of these hours on an ad hoc basis. This position is based at our Lavington office.

About You: 

• Thrives in fast-paced environments, managing priorities under pressure while maintaining a positive, undertsnading and professional approach.
• Previous experience in the community services sector and/or disability or a call centre environment 
• Ability to make decisions and communicate these decisions effectively 
• Strong administration skills to create, update and maintain customer information in a variety of platforms 
• Tech-savvy with the ability to pick up new systems and software with ease. Experience in Alayacare is highly desirable
• Ability to obtain a National Disability Insurance Scheme Workers Clearance before commencement 
• Current Driver’s License                                                                                 

Applications close 24th April, 5.00pm

Due to the high volume of applications, the recruitment process may commence before the closing date 

You must have the right to live and work in Australia.

Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us.