Benefits:

• Competitive salary on offer (pending qualifications, skills and experience)
• Salary packaging + meals and entertainment
• Annual Leave (4 weeks) 
• Learning and development opportunities
• Supportive team environment
• Rewarding career pathways with opportunities for further growth

LiveBetter and Kirinari are one of the largest human services providers in regional Australia. We provide support through customer-focused in-home and accommodation services, a broad range of child and family services, Out of Home Care, community transport, home modification and maintenance, and clinical services. 

About the Position:

The Service Delivery Manager (SDM) will oversee the performance of our teams across the region in our Supported Independent Living Accommodation (SIL) and High Drop-in Support customers. You will oversee staff performance and ensure that staff are engaging with customers and are following any behaviour support plans, IPRP’s, medical requirements and personal care to ensure customer, staff and community safety and wellbeing.

This position will implement policies and procedures directed through Head Office and maintain NDIS standards to ensure a compliant environment across the region. You will develop cost effective SIL Rosters of Care and manage the delivery of services to ensure participants, services and business plan goals are achieved.

You will be responsible for new customer transitions and existing customer relocations including, staff training, organising aids/equipment, mandatory documents, customer/family communication, rosters/roster adjustments, OT assessments, house modifications and physically assisting with the move as required.

About You:

• Extensive experience in the Community Services sector
• Previous experience leading teams is highly regarded
• Previous experience in disability (group home environment) is highly regarded
• Ability to communicate effectively and positively influence others
• Strong leadership skills with the ability to manage a region with varying priorities
• Ability to analyse processes and make recommendations for procedure development and process improvement
• Ability to obtain a NDIS Workers Check before commencement 
• Ability to obtain a NSW Working With Children Check before commencement
• Current Drivers License

Applications close by 5pm, Monday January 12th 2026. 

Due to the high volume of applications, the interview process will commence before the closing date.

You must have the right to live and work in Australia.

LiveBetter and Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us