Benefits:

• Competitive salary on offer (pending qualifications, skills and experience)
• Salary packaging + meals and entertainment
• Annual Leave (5 weeks)
• Learning and development opportunities
• Supportive team environment
• Rewarding career pathways with opportunities for further growth
   

We are seeking a highly motivated Service Delivery Manager to join our team in Orange, Bathurst, Katoomba or Nambucca Heads .

This position is Full-time. 

Kirinari is a highly reputable and respected disability support service providing essential care and high-quality support to enrich the lives of our customers. Kirinari employ over 1300 staff in various regions across VIC, Tasmania and NSW.

Our core values guide our strong service delivery to enact positive change and choice in the lives of the clients we support.

About the Position:

The Service Delivery Manager (SDM) will oversee the performance of our teams across the region for our Day Program customers. You will oversee staff performance and ensure that staff are engaging with customers and are following any behaviour support plans, IPRP’s, medical requirements and personal care to ensure customer, staff and community safety and wellbeing.

This position will implement policies and procedures directed through Head Office and maintain NDIS standards to ensure a compliant environment across the region. You will develop cost effective rosters of care and day program activities, and manage the delivery of services to ensure participants, services and business plan goals are achieved.

You will be responsible for overseeing new and existing customers including, staff training, organising aids/equipment, mandatory documentation, customer/family communication, rosters/roster adjustments, OT assessments, and implementation and review of customer support plans.

About You:

• Strong understanding of NDIS and Q&S
• Strong leadership and development skills with the ability to develop teams
• Strong relationship building skills with customer, family, allied health, KCS internal and or other stakeholders
• Previous experience is similar position within Human Services/NDIS is highly desirable
• Assisting with responses to NDIS Q&S and or other statutory bodies
• Understanding financial budgets for each customer
• Strong conflict resolution skills/exp
• Strong interpersonal communication skills
• Ability to obtain a NDIS Worker Screening Clearance and NSW Working with Children's check
• Ability to obtain a First Aid and CPR certificate before commencement
• Current Driver's License
   

Desirable:

•  Relationship and communication with union delegates
• HR investigations (internal & external)
• Understanding Australian worker's legislation (Fairwork, national employment standard)
• Full understanding of audit parameters
   

Applications will close on Friday 11th September 2026 at 5pm.

Due to the high volume of applications, the interview/recruitment process will commence before the closing date.

You must have the right to live and work in Australia.

Kirinari embrace Equal Employment Opportunity (EEO) that promotes a diverse workforce and encourage applications from Aboriginal & Torres Strait Islander Peoples and applicants from culturally and linguistically diverse (CALD) backgrounds. People of all ages and abilities including people with lived experience or knowledge of disability are also encouraged to consider a career with us